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Head of Education Experience

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Job no: 498328
Work type: Permanent Full Time
Location: London
Categories: Executive/ Management, Marketing/ PR, Strategy / Development

We’re currently looking for a Head of Education Experience on a full time, permanent basis. This position sits within the Professional Education team, based in London.

As Head of Education Experience, you will lead the team that determines the strategy for the experience and journey of learners (including both members and students), throughout their ACCA lifecycle.   


The job

On a day to day basis, you’ll be involved in the following:

  • Developing the strategy to understand customers’ behaviours and preferences and ensuring there is a clear process for customer interaction and engagement
  • Overseeing the development of learner journeys by leading on, developing and implementing best practices in teaching and learning to enable members and students to maximise their potential
  • Embedding customer experience and design in the development of education products, working closely with the product development teams to ensure a culture of excellence and customer focus both through the student and member support services across the organisation
  • Orchestrating the delivery of customer lifecycle communications, learning support promotion and other infrastructure to enhance learner experience by partnering with functional experts in other departments
  • Inspiring and leading a team of two additional colleagues to learn, to come up with new ideas and to innovate in order to support the creations and delivery of leading edge professional education and development products


The person

We’re looking for someone who: 

  • Is educated to degree level or equivalent in a marketing related field with a professional qualification i.e. CIM, desirable
  • Has extensive experience of working within the Education sector in a management role
  • Has  demonstrable experience of planning and implementing effective international marketing strategy, including the management of the customer experience
  • Is a proven and inspirational leader with previous exposure to people management, coaching, mentoring and team building
  • Has excellent interpersonal skills with the ability to build strong trusted working relationships with internal and external stakeholders at all levels, globally
  • Has exceptional commercial awareness and business acumen with strong understanding of P&L drivers and the decision making framework 


The perks

And in working with us, you’ll enjoy:

  • Core benefits including Private Healthcare, Income Protection and Group Pension Plan
  • Customisable benefits such as Dental Insurance, Childcare Vouchers and Cycle to Work scheme
  • Flexi-time, dress down Fridays and a great working environment


Interested in this role? Click ‘Apply now’ to submit your application.

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