The global body for professional accountants

Inbound Customer Service Advisor - Part Time Backshift

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Job no: 497783
Work type: Permanent Full Time
Location: Glasgow 110 QS
Categories: Call/ Contact Centres, Customer Services

ACCA is a rich learning environment where talented people have the opportunity to learn, develop and contribute. Ours is a world class office environment, centrally located, with grade A facilities and a friendly modern workplace culture.

This role is very different to most Contact Centre opportunities. ACCA is unique in the Glasgow contact centre space as a member owned, not for profit organisation where a core focus of our output is in delivering public value. Our core mission is to create the qualified accountants required in economies around the world. 

We wish to recruit Inbound Customer Service Advisors to join us at our new offices at Queen St in Glasgow City Centre. We have a number of permanent and fixed term contract opportunities. Start date for this role is the 7th of May 2018. Initially training will last for 8 weeks on a 9-5 Monday to Friday basis before moving onto rota. 

We require new colleagues on our back shift, which involves working at varied 2 evenings per week and one weekend day.

What the role involves  

  • Actively listening to and understanding the customers' needs
  • Ensuring the highest quality of service is provided at all times, with strict adherence to agreed service levels
  • Being an ambassador for ACCA, treating all customers with respect at all times
  • Contributing to the continuous improvement of current processes and procedures

What we are looking for

  • Excellent communication and influencing skills
  • Previous customer service experience
  • Highly organised, logical and methodical approach to work
  • Accuracy and attention to detail
  • The ability to apply knowledge and sound judgement
  • A positive attitude, encouraging and supporting others

If you are looking for something quite different from other contact centre roles in Glasgow, and the chance to develop in a vibrant, not-for-profit organisation, then please press Apply Now. 


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Applications close: GMT Daylight Time

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